Frequently Asked Questions
Everything you need to know about your Dasai Official Store experience.
How long does shipping take?
We process orders within 1-3 business days. Domestic shipping typically takes 3-7 business days, while international shipping can take 10-21 business days depending on your location.
What is your return policy?
We offer a 30-day return policy on all unworn items in their original packaging with tags attached. Please note that sale items are final sale and cannot be returned.
How do I know which size to choose?
Every product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
What payment methods do you accept?
Dasai Official Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order?
Yes! Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
How should I care for my Dasai garments?
To maintain the quality of our fabrics, we recommend machine washing cold with like colors and hanging to dry. Specific care instructions are also printed on the internal label of each piece.